• Inbound customer service: Handling customer inquiries, complaints, and support requests via phone, email, or live chat.

• Outbound customer service: Conducting follow-up calls, surveys, or sales outreach to customers.

• Data entry and processing: Managing and processing large volumes of data efficiently and accurately.

• Accounting and finance support: Providing bookkeeping, invoicing, payroll processing, and financial reporting services.

• Virtual assistant services: Providing administrative support such as scheduling appointments, managing emails, and handling routine tasks.

• Transcription services: Converting audio or video recordings into written documents.

• IT helpdesk support: Assisting clients with technical issues related to software, hardware, or IT systems.

• Remote troubleshooting: Providing remote assistance to diagnose and resolve technical problems for clients and end-users.

Call monitoring and quality assurance: Monitoring customer interactions for quality control purposes and providing feedback to agents for improvement.

• Telemarketing and lead generation: Conducting outbound sales calls to generate leads, qualify prospects, and promote products or services.

• Market research and analysis: Gathering market intelligence, conducting surveys, and analyzing data to support strategic decision-making.